1. Contact Your Supplier
All authorized Biostar distributors and resellers should
honor and offer a 1-year warranty on new Biostar products.
Please return your defective product to your supplier
for warranty exchange. If the product is out of warranty
or if your supplier cannot, or will not help you, please
proceed to step two.
Determine Warranty Eligibility
A handful of authorized Biostar
resellers may have special arrangements with Biostar
in regards to warranty policy. These special policies
supersede the standard 1-year warranty. If you have
questions about this please contact your supplier.
3. Complete The Service
Release Form And Prepare Payment
If you need to send the board back to Biostar for out-of-warranty
service, please note that a flat $45.00 USD, non-refundable,
service charge will apply. Please prepare a Money Order
or Cashier's Check to the amount of $45.00 USD, then complete
Release Form. The service charge includes returning
UPS ground shipping charge within 48 US states only.
We do not accept any other forms of payment. Please
make it payable to Biostar USA. Shipping
charge to Alaska, Hawaii, Canada, Mexico, or other international
destinations will be extra.
4. Obtain An RMA
(Return Merchandise Authorization) Number
After submitting your Tech Support Form or Service Release
Form, you should expect to receive an RMA number within
2-3 business days.
5. Packing And Shipping
After receiving your RMA number, please pack up the
merchandise with proper ESD packing material. Be
sure to include the payment in the package if it is
for out-of-warranty service. Significant
delay will occur in processing your RMA if you do not
include payment with your product. Also make sure the
RMA number is prominently displayed on the outside of
the shipping box. Any package without an RMA number
will be refused. Please ship the package freight prepaid
Attn: RMA # ____________
18551 EAST GALE AVENUE
CITY OF INDUSTRY, CA 91748